Shipping policy
Last updated: June 29, 2026
This Shipping, Returns, and Order Cancellation Process applies to purchases, custom orders, merchandise, graphics, decals, vehicle-wrap products, and related products or services offered by YumeWorx LLC, including Yume Merch (collectively, “YumeWorx,” “we,” “us,” or “our”) through www.yumeworx.com, our online store, invoices, estimates, order forms, or other sales channels.
By placing an order, approving a proof, paying an invoice, scheduling services, or accepting products or services from us, the customer (“Customer,” “you,” or “your”) agrees to this Process and any applicable estimate, invoice, order form, proof authorization, service agreement, liability waiver, care instructions, or written policy provided by YumeWorx.
1. Order Processing
Orders are processed after required information, payment, artwork, approvals, and customer confirmations are received. Processing times may vary based on product availability, order volume, customization requirements, supplier timing, proof approval, production schedule, shipping carrier timing, and other factors outside our reasonable control.
Estimated processing, production, installation, pickup, or delivery dates are estimates only and are not guaranteed unless expressly stated in writing by YumeWorx.
2. Custom Orders and Proof Approval
Custom orders include, without limitation, personalized merchandise, printed graphics, decals, wraps, vehicle graphics, design work, special-order materials, made-to-order items, and any product or service produced, ordered, printed, cut, prepared, or installed specifically for Customer.
For any order requiring a proof, Customer must review and approve the proof before production or installation begins. If a separate Vehicle Wrap Proof Authorization or other proof approval document is required, Customer must sign that document before production, ordering, printing, preparation, or installation may proceed.
Customer is responsible for confirming all proof details before approval, including artwork, spelling, grammar, names, phone numbers, websites, QR codes, social media handles, logos, colors, sizing, placement, layout, material, finish, and coverage area. Changes requested after proof approval may require additional time and charges.
3. Shipping
Shipping options, rates, and estimated delivery times may be displayed at checkout, included on an invoice, or communicated by YumeWorx. Shipping charges are the Customer’s responsibility unless otherwise stated in writing.
Customer is responsible for providing accurate and complete shipping information. YumeWorx is not responsible for delays, losses, additional charges, returned packages, or misdeliveries caused by incorrect, incomplete, outdated, or undeliverable addresses provided by Customer.
Once an order is delivered to the shipping carrier, carrier delays, routing issues, weather delays, theft, loss, damage, or delivery errors are generally outside YumeWorx’s control. Customer should contact the carrier regarding carrier-caused delays or delivery issues, although YumeWorx may assist when reasonably possible.
International Shipping
YumeWorx ships internationally to select countries. International shipping availability, rates, and estimated delivery times are displayed at checkout or communicated by YumeWorx. International delivery times vary significantly by destination, carrier, and customs processing and are estimates only.
Customer is solely responsible for all duties, tariffs, import fees, taxes, customs charges, brokerage fees, and any other costs imposed by the destination country’s customs authorities. These charges are not included in the order total or shipping fee and are assessed at the time of delivery. YumeWorx has no control over these charges and cannot predict their amount. If Customer refuses delivery due to customs charges or any other reason, the order will not be refunded, and Customer remains responsible for any return shipping costs incurred.
YumeWorx is not responsible for delays, holds, inspections, seizures, or losses caused by customs authorities or import regulations in the destination country. Customer is responsible for ensuring that the ordered products are lawful to import into the destination country. If a shipment is seized or destroyed by customs, YumeWorx is not liable for the loss and no refund will be issued unless required by applicable law.
International orders may have limited return and exchange eligibility due to the cost and complexity of international return shipping. Customer should contact YumeWorx at admin@yumeworx.com before returning any international order. YumeWorx is not responsible for packages lost or damaged in transit on international return shipments.
For high-value international orders, Customer is encouraged to purchase shipping insurance through the carrier. Risk of loss passes to the carrier upon handoff, and YumeWorx’s liability for lost or damaged international shipments is limited to the carrier’s declared value coverage, subject to the limitation of liability in the Terms and Conditions.
4. Tracking and Delivery
When tracking information is available, YumeWorx may provide tracking details by email, text message, customer account, or other communication method. Delivery dates provided by carriers are estimates only.
If tracking shows that an order was delivered, but Customer did not receive it, Customer must notify YumeWorx promptly and should also contact the carrier. YumeWorx is not responsible for packages lost, stolen, or damaged after confirmed delivery to the address provided by Customer.
5. Local Pickup and Completed Orders
If an order is designated for local pickup, Customer must pick up the order within the timeframe communicated by YumeWorx. Orders not picked up within a reasonable time may be subject to storage, handling, administrative, or other charges, where permitted by law.
For vehicle wrap, graphics, installation, or service work, Customer must inspect the vehicle, materials, and completed work at pickup or delivery. Visible issues should be reported before the vehicle or product leaves YumeWorx’s premises or control.
6. Returns and Exchanges
Return and exchange eligibility depends on the type of product or service purchased. To request a return or exchange, Customer must contact YumeWorx at admin@yumeworx.com within seven (7) days after delivery, pickup, or receipt of the product, unless a different period is stated in writing. This seven (7) day window is a procedural eligibility requirement for return and exchange requests under this Process and does not modify or supersede the claims notice period set forth in the Terms and Conditions.
To be eligible for return, non-custom merchandise must be unused, unworn, unwashed, unaltered, undamaged, and in its original condition and packaging, with proof of purchase. Customer is responsible for return shipping costs unless YumeWorx determines that the return is due to YumeWorx’s error.
YumeWorx may reject returns or exchanges that do not comply with this Process or that are sent without prior authorization.
7. Non-Returnable and Non-Refundable Items
The following items are generally non-returnable and non-refundable unless YumeWorx determines, in its discretion, that an exception is appropriate or required by law:
- Custom, personalized, made-to-order, printed, cut, installed, or special-order items;
- Approved proofs, printed graphics, decals, wraps, vehicle graphics, and custom merchandise;
- Design time, setup fees, rush fees, deposits, and labor charges;
- Items damaged by use, installation, removal, washing, weather, chemicals, improper care, misuse, modification, or third-party handling;
- Digital products, downloaded files, or design files after delivery;
- Clearance, final-sale, promotional, or discounted items marked as final sale.
Custom orders are produced specifically for Customer and may have little or no resale value. For that reason, custom orders may not be canceled, returned, exchanged, or refunded once production, ordering, printing, cutting, preparation, installation, or other work has begun.
8. Damaged, Defective, or Incorrect Orders
Customer must inspect all products promptly upon delivery, pickup, or receipt. If Customer believes an item is damaged, defective, incorrect, or materially inconsistent with the approved order, Customer must contact YumeWorx at admin@yumeworx.com within seven (7) days and provide the order number, description of the issue, and clear photos or other supporting documentation. This seven (7) day window is a procedural eligibility requirement for damaged, defective, or incorrect order claims under this Process and does not modify or supersede the claims notice period in the Terms and Conditions.
YumeWorx may require return of the item, inspection of the product, inspection of the vehicle, or additional information before approving any remedy. If YumeWorx determines that the issue was caused by YumeWorx’s error, YumeWorx may, in its discretion, repair, replace, reprint, provide store credit, or issue a refund. All remedies available under this Process are subject to the limitation of liability set forth in the Terms and Conditions, which limits YumeWorx’s total aggregate liability to the amount actually paid by Customer for the specific product or service giving rise to the claim.
Minor color variation, scale variation, seam visibility, edge lines, installation limitations, material batch differences, or differences between screen proofs and finished products are not defects unless YumeWorx expressly agreed in writing to a specific standard that was not met.
9. Refunds
Approved refunds will be issued to the original payment method where practical, unless YumeWorx elects to issue store credit or another remedy permitted by law. Processing times may vary depending on the payment processor, financial institution, or platform.
Shipping charges, rush fees, design fees, setup fees, deposits, labor, custom-order costs, and special-order material costs are non-refundable unless YumeWorx determines otherwise in writing or unless required by law.
Refunds may be reduced by restocking fees, return shipping charges, damage, missing items, payment processing charges, or other amounts permitted by law and disclosed by YumeWorx.
10. Order Cancellations
Cancellation requests must be submitted as soon as possible to admin@yumeworx.com. A cancellation is not effective unless confirmed in writing by YumeWorx.
Orders may generally be canceled before processing, ordering, production, printing, cutting, customization, scheduling, or installation begins. Once any of those steps has begun, the order may not be cancelable, or Customer may be responsible for amounts already incurred, including design time, labor, setup, materials, special-order products, rush fees, processing fees, and other costs.
YumeWorx may cancel or refuse any order for reasons including suspected fraud, payment issues, inaccurate information, unavailable products, pricing or listing errors, unsafe or unlawful requests, inappropriate content, intellectual-property concerns, abusive conduct, or inability to complete the order as requested. If YumeWorx cancels an order, YumeWorx will determine whether a refund, partial refund, store credit, or other remedy is appropriate based on the circumstances and work already performed.
11. Deposits, Rush Orders, and Special Orders
Deposits, custom materials, special-order products, approved designs, printed graphics, ordered products, rush fees, design time, and scheduled labor may be non-refundable once work, ordering, printing, design, production, scheduling, or preparation has begun.
Rush order fees expedite processing only to the extent reasonably possible and do not guarantee a specific delivery, completion, or installation date unless expressly agreed in writing by YumeWorx.
12. Changes to Orders
Requests to change an order, proof, design, material, size, color, shipping address, delivery method, pickup date, installation date, or other order detail must be submitted promptly. YumeWorx may approve or reject change requests depending on the status of the order.
Approved changes may require additional charges and time. Customer remains responsible for charges resulting from changes requested after order placement or proof approval.
13. Chargebacks and Payment Disputes
Customer agrees to contact YumeWorx first to attempt to resolve any issue before initiating a chargeback or payment dispute. Unauthorized chargebacks may delay resolution and may result in collection efforts, suspension of services, cancellation of orders, withholding of products or vehicles where permitted by law, and recovery of fees, costs, and expenses permitted by applicable agreements and law.
14. Vehicle Wrap, Graphics, and Installation Services
Vehicle wrap, graphics, decal, installation, removal, and related service work may be subject to additional documents, including the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims, Vehicle Wrap Proof Authorization, care instructions, invoices, estimates, inspection records, and written warranties, if any.
For vehicle-related services, Customer must disclose known vehicle issues, approve required proofs, remove personal property, maintain required insurance, inspect completed work at pickup, and follow all care and maintenance instructions. Failure to follow care instructions, washing too soon, pressure washing edges, using harsh chemicals, picking or peeling materials, third-party modifications, road debris, weather exposure, or other misuse may void any workmanship warranty, if offered.
15. Relationship to Other Terms
This Process supplements any applicable estimate, invoice, order form, proof authorization, liability waiver, care instructions, warranty terms, privacy policy, terms of service, or other written terms provided by YumeWorx.
If this Process conflicts with another written document signed or accepted by Customer, the more specific document controls for its subject matter. Notwithstanding the foregoing, for any vehicle wrap, graphics, decal, or installation services, the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims expressly controls and supersedes this Process with respect to risk allocation, waiver and release of claims, assumption of risk, indemnification, limitation of liability, warranty limitations, dispute terms, and all related matters. In any conflict between this Process and the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims on those subjects, the Waiver governs without exception.
Any dispute, claim, or controversy arising out of or relating to this Process, including any shipping, return, refund, exchange, or cancellation dispute, is subject to the dispute resolution, arbitration, and class action waiver provisions set forth in the YumeWorx Terms and Conditions. Customer’s remedies under this Process are also subject to the limitation of liability in the Terms and Conditions, which caps YumeWorx’s total aggregate liability at the amount actually paid by Customer for the specific product or service at issue.
16. Presale and Preorder Orders
A presale or preorder order is an order placed for a product that has not yet been produced, manufactured, or made available for immediate shipment. By placing a presale or preorder, Customer acknowledges and agrees to the terms in this section.
Payment. Payment for presale and preorder orders is charged in full at the time of purchase unless otherwise stated in writing. Placing a presale order constitutes a binding purchase commitment.
Production and Shipping Timelines. Production and shipping timelines provided at the time of purchase are estimates only and are not guaranteed unless expressly stated in writing by YumeWorx. YumeWorx will make reasonable efforts to meet stated timelines but is not liable for production or shipping delays caused by suppliers, manufacturers, carriers, customs, or events outside YumeWorx’s reasonable control. If a material delay occurs, YumeWorx will notify Customer by email using the contact information provided at checkout.
Priority Fulfillment. Presale orders are produced and shipped before standard post-presale orders for the same product, unless otherwise communicated by YumeWorx.
Presale Gifts and Incentives. Where a presale gift, bonus item, or other incentive is offered, it is available only to orders placed during the stated presale period and not canceled before production begins. Presale gifts ship with the presale order and are not available for separate purchase or redemption. If a presale order is canceled before production begins and a refund is issued, the gift or incentive is forfeited. YumeWorx reserves the right to substitute a comparable gift item if the original gift becomes unavailable, and no compensation is owed for such substitution.
Cancellations. Presale orders may be canceled for a full refund before production begins. Once production of the presale batch has commenced, presale orders are non-cancelable and non-refundable, consistent with Section 7 of this Process and the deposit and cancellation terms in the Terms and Conditions. Customer must submit cancellation requests to admin@yumeworx.com as soon as possible; a cancellation is not effective unless confirmed in writing by YumeWorx.
Presale Period End Date. The presale period end date is stated on the applicable product page or communicated by YumeWorx. Orders placed after the presale period ends will not be eligible for presale pricing, presale gifts, or presale incentives. YumeWorx reserves the right to close the presale period early if order volume is reached or for other operational reasons, with reasonable notice where practicable.
17. Updates to This Process
YumeWorx may update this Process from time to time. When we do, we will post the revised Process on the website and update the “Last updated” date. If we make material changes, we will provide reasonable advance notice by email or a prominent notice on the website. Your continued use of the website, placement of a new order, or use of the Services after the updated Process is posted constitutes acceptance of the revised Process. If you do not agree to the updated Process, you should stop using the website and Services.
18. Contact Information
Questions, cancellation requests, return requests, exchange requests, damaged-order notices, or other order issues should be directed to:
YumeWorx LLC / Yume Merch
1255 Belle Ave, #129
Winter Springs, FL 32708
United States
Email: admin@yumeworx.com