Terms of service

Last updated: June 29, 2026

These Terms and Conditions (these “Terms”) govern your access to and use of www.yumeworx.com, any related website, online store, account, checkout, form, communication channel, product, merchandise, graphics, decal, vehicle-wrap product, custom order, service, or other offering provided by YumeWorx LLC, including Yume Merch (collectively, “YumeWorx,” “we,” “us,” or “our”).

By accessing the website, creating an account, placing an order, approving a proof, paying an invoice, scheduling services, submitting artwork, or accepting products or services from us, you (“Customer,” “you,” or “your”) agree to these Terms and any applicable estimate, invoice, order form, proof authorization, service agreement, the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims, shipping/returns policy, privacy policy, care instructions, warranty terms, or other written terms provided by YumeWorx. For any vehicle wrap, graphics, decal, or installation services, the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims is incorporated into and made part of this agreement, and its terms control over these Terms in the event of any conflict relating to liability, risk allocation, waiver of claims, indemnification, warranty limitations, or dispute resolution for those services.

If you do not agree to these Terms, you should not access the website, place an order, approve a proof, schedule services, or use our products or services.

1. Eligibility and Customer Responsibility

You must be at least the age of majority in your state or jurisdiction to place an order or use the Services. If you place an order or use the Services on behalf of a business, organization, vehicle owner, or other person, you represent that you have authority to do so and to bind that person or entity to these Terms.

You are responsible for providing accurate, complete, and current information, including contact information, billing information, shipping information, vehicle information, artwork, design instructions, and order details.

2. Accounts

Some features may require an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly if you believe your account has been compromised.

We may refuse, suspend, or terminate account access where we believe there has been fraud, misuse, unauthorized access, violation of these Terms, or activity that may harm YumeWorx, customers, vendors, or third parties.

3. Orders, Acceptance, and Availability

All orders are subject to acceptance by YumeWorx. We may accept, reject, cancel, limit, or modify an order for reasons including product availability, supplier issues, pricing or listing errors, payment issues, suspected fraud, inaccurate information, unsafe or unlawful requests, inappropriate content, intellectual-property concerns, or inability to complete the order as requested.

An order confirmation, invoice, checkout confirmation, or receipt does not guarantee acceptance if the order contains an error or requires further review, proof approval, payment verification, or additional information.

4. Pricing and Payment

Prices, product descriptions, availability, shipping charges, taxes, and other charges may change without notice, subject to applicable law. Customer is responsible for all amounts due, including product charges, service charges, design fees, setup fees, rush fees, deposits, shipping, taxes, storage fees, collection costs, and other charges disclosed by YumeWorx.

Unless otherwise agreed in writing, payment is due before release of products, completed materials, or vehicles. We may suspend work, withhold release, cancel orders, or refuse additional services for unpaid amounts, returned payments, chargebacks, or suspected fraud, to the extent permitted by law.

Where a deposit is required, the deposit is non-refundable to the extent YumeWorx has commenced work, ordered materials, reserved production time, scheduled installation, or incurred costs in connection with the order. If Customer cancels an order after work has commenced or materials have been ordered, Customer remains responsible for all costs incurred by YumeWorx through the date of cancellation, and any deposit paid shall be applied to those costs. Any remaining balance owed in excess of the deposit is also due and payable upon cancellation. If the deposit exceeds YumeWorx’s documented costs, YumeWorx may retain the deposit as liquidated damages for scheduling loss and administrative costs, to the extent permitted by law.

5. Custom Orders and Proof Approval

Custom orders include, without limitation, personalized merchandise, printed graphics, decals, wraps, vehicle graphics, design work, special-order materials, made-to-order items, and any product or service produced, ordered, printed, cut, prepared, or installed specifically for Customer.

For any order requiring a proof, Customer must review and approve the proof before production or installation begins. If a separate Vehicle Wrap Proof Authorization or other proof approval document is required, Customer must sign that document before production, ordering, printing, preparation, or installation may proceed.

Customer is responsible for confirming all proof details before approval, including artwork, spelling, grammar, names, phone numbers, websites, QR codes, social media handles, logos, colors, sizing, placement, layout, material, finish, and coverage area. Changes requested after proof approval may require additional time and charges.

6. Customer-Supplied Materials and Intellectual Property

Customer represents that Customer owns or has permission to use all artwork, logos, trademarks, trade names, images, photographs, text, slogans, branding, designs, files, and other materials supplied to YumeWorx. Customer is responsible for the quality, resolution, accuracy, legality, and authorized use of all Customer-supplied materials.

Customer grants YumeWorx a non-exclusive, royalty-free license to use Customer-supplied materials as reasonably necessary to design, proof, produce, print, manufacture, install, fulfill, advertise, document, or deliver the requested products or services.

Customer agrees to indemnify and hold YumeWorx harmless from claims, costs, damages, losses, liabilities, or expenses arising out of Customer-supplied materials, including claims involving copyright, trademark, trade dress, privacy, publicity, defamation, unlawful content, or other third-party rights.

7. Website Use and Prohibited Conduct

You agree not to use the website, online store, products, or services for any unlawful, fraudulent, abusive, harmful, infringing, or unauthorized purpose. You may not interfere with website security, attempt unauthorized access, scrape or copy content improperly, transmit malware, submit false information, misuse payment systems, or use the Services in a way that harms YumeWorx, customers, vendors, service providers, or third parties.

We may refuse service, cancel orders, remove content, suspend access, or take other appropriate action if we believe these Terms have been violated.

8. Product and Service Information

We attempt to describe products and services accurately, but we do not warrant that product descriptions, images, colors, measurements, pricing, availability, processing times, delivery estimates, or other website content are complete, accurate, current, or error-free.

Screen colors, digital proofs, printed samples, prior prints, and final products may vary due to lighting, monitor settings, printer settings, ink, laminate, material type, surface condition, installation method, and material batch differences.

9. Shipping, Returns, Refunds, and Cancellations

Shipping, delivery, local pickup, returns, exchanges, refunds, cancellations, damaged orders, and chargebacks are governed by our Shipping, Returns, and Order Cancellation Process, as updated from time to time and as supplemented by any applicable estimate, invoice, order form, proof authorization, warranty terms, or written agreement.

Custom, personalized, made-to-order, printed, cut, installed, approved-proof, special-order, or otherwise customized items may be non-returnable, non-refundable, and non-cancelable once work, ordering, printing, design, production, scheduling, preparation, or installation has begun, except as required by law or expressly agreed in writing by YumeWorx.

10. Vehicle Wrap, Graphics, and Installation Services

Vehicle wrap, graphics, decal, installation, removal, and related service work may be subject to additional documents, including the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims, Vehicle Wrap Proof Authorization, care instructions, invoices, estimates, inspection records, and written warranties, if any.

For vehicle-related services, Customer must disclose known vehicle issues, approve required proofs, remove personal property, maintain required insurance, inspect completed work at pickup, and follow all care and maintenance instructions. Failure to follow care instructions or misuse of products or materials may void any workmanship warranty, if offered.

11. Warranties and Disclaimers

Any workmanship warranty, product warranty, or manufacturer warranty applies only if provided in writing and only according to its written terms, exclusions, and remedies. No oral statement, informal message, estimate, invoice, website content, or general communication creates a warranty unless expressly identified as a warranty and confirmed in writing by YumeWorx.

To the fullest extent permitted by law, products and services are provided “as is” and “as available” except to the extent a written warranty expressly provides otherwise. YumeWorx does not warrant that the website, products, services, materials, proofs, colors, finishes, availability, delivery times, or results will be uninterrupted, error-free, exact, permanent, or suitable for every purpose.

12. Limitation of Liability

To the fullest extent permitted by law, YumeWorx shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, loss-of-use, lost-profit, lost-revenue, business interruption, reputational, emotional distress, diminution-in-value, or similar damages arising out of or relating to the website, products, services, orders, custom work, vehicle services, or these Terms.

To the fullest extent permitted by law, YumeWorx’s total aggregate liability for any claim arising out of or relating to a product, order, service, or these Terms shall not exceed the amount actually paid by Customer to YumeWorx for the specific product or service giving rise to the claim.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

13. Indemnification

Customer agrees to indemnify, defend, and hold harmless YumeWorx and its owners, members, managers, officers, employees, contractors, subcontractors, vendors, representatives, insurers, successors, and agents from and against any claims, demands, damages, losses, liabilities, causes of action, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and costs, arising out of or relating to Customer’s violation of these Terms, misuse of the Services, Customer-supplied materials, order instructions, lack of authority, unpaid amounts, chargebacks, unlawful conduct, or violation of any third-party rights.

14. User Content, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, testimonials, messages, artwork, designs, or other content to YumeWorx or public areas of the Services, you represent that you have the right to submit that content and that it does not violate any law or third-party right.

Unless otherwise agreed in writing, you grant YumeWorx a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, modify, and distribute submitted content for business, marketing, customer-service, dispute-resolution, and operational purposes.

15. Photos, Videos, and Marketing Use

Unless Customer opts out in writing before production or services begin, Customer authorizes YumeWorx to photograph and video products, designs, completed work, vehicles, graphics, decals, wraps, and related materials before, during, and after work for documentation, quality control, portfolio, website, social media, advertising, and promotional purposes.

Customer is responsible for notifying YumeWorx in writing before services begin if Customer does not authorize marketing use of photos or videos.

16. Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy. By using the website, placing an order, creating an account, communicating with us, submitting artwork, approving a proof, or receiving products or services, you acknowledge our privacy practices as described in the Privacy Policy.

17. Third-Party Services and Links

The website or Services may rely on or link to third-party platforms, payment processors, shipping carriers, social media platforms, Shopify, apps, plug-ins, or other third-party services. YumeWorx is not responsible for third-party websites, services, policies, errors, outages, delays, fees, acts, or omissions.

18. Delays and Events Outside Our Control

YumeWorx is not responsible for delays or failure to perform caused by events outside our reasonable control, including weather, supplier delays, material shortages, carrier delays, equipment issues, power outages, platform outages, payment issues, customer delay, proof-approval delay, labor shortages, illness, emergencies, acts of God, governmental action, or other force majeure events.

Estimated completion, production, shipping, pickup, or delivery dates are estimates only unless expressly guaranteed in writing by YumeWorx.

19. Notices and Communications

You agree that YumeWorx may communicate with you by email, phone, text message, account message, mail, invoice, website notice, or other contact method you provide or use in connection with the Services. You are responsible for keeping contact information current and monitoring communications from YumeWorx regarding orders, proofs, payments, services, policies, and disputes.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised Terms on the website and update the “Last updated” date. If we make material changes, we will provide reasonable advance notice by email or a prominent notice on the website. Your continued use of the website, placement of a new order, or use of the Services after the updated Terms are posted constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the website and Services.

21. Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Before initiating any formal dispute process, the parties agree to make a good-faith effort to resolve the dispute informally. Customer must send a written description of the dispute to admin@yumeworx.com, and YumeWorx will have thirty (30) days to respond and attempt resolution before any arbitration or litigation may be commenced.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the website, products, services, orders, payments, custom work, vehicle services, or the parties’ relationship shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as set forth below. The arbitration shall be conducted in Seminole County, Florida, or by telephone or videoconference if agreed by the parties. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding.

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within that court’s jurisdictional limits. YumeWorx may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights.

22. Governing Law; Venue; Claims

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

To the extent any claim is not subject to arbitration under Section 21, the parties agree to submit to the exclusive jurisdiction of the state or federal courts located in Seminole County, Florida, and Customer consents to personal jurisdiction and venue in such courts.

To the fullest extent permitted by law, Customer must give YumeWorx written notice of any claim within ninety (90) days after Customer discovers or reasonably should have discovered the issue, and Customer must allow YumeWorx a reasonable opportunity to inspect and, if applicable, cure the issue. Any claim must be brought within one (1) year after the product, service, order, or issue giving rise to the claim was completed, delivered, picked up, cancelled, or reasonably discoverable, whichever occurs first.

23. Relationship to Other Terms

These Terms supplement any applicable estimate, invoice, order form, proof authorization, liability waiver, shipping and returns policy, privacy policy, care instructions, warranty terms, or other written terms provided by YumeWorx.

If these Terms conflict with another written document signed or accepted by Customer, the more specific document controls for its subject matter. Notwithstanding the foregoing, for any vehicle wrap, graphics, decal, or installation services, the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims expressly controls and supersedes these Terms with respect to risk allocation, waiver and release of claims, assumption of risk, indemnification, limitation of liability, warranty limitations, dispute terms, and all related matters. In any conflict between these Terms and the Vehicle Wrap & Graphics Installation Liability Waiver and Release of Claims on those subjects, the Waiver governs without exception. For proof-approved work, the applicable proof authorization controls Customer’s approval of the proof and authorization to proceed based on the approved proof.

24. Entire Agreement; Severability; Waiver; Assignment

These Terms, together with any applicable estimate, invoice, order form, proof authorization, liability waiver, shipping and returns policy, privacy policy, care instructions, warranty terms, or other written terms provided by YumeWorx, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and communications, whether oral or written. No oral statement, text message, informal communication, or prior course of dealing shall modify or supplement these Terms unless confirmed in writing by an authorized representative of YumeWorx.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision shall be limited, modified, or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect provided the essential terms and conditions of this Agreement for each Party remain valid, binding and enforceable.

Failure by YumeWorx to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Customer may not assign rights or obligations under these Terms without YumeWorx’s prior written consent. YumeWorx may assign its rights or obligations in connection with a sale, transfer, merger, reorganization, subcontracting arrangement, collection matter, or other lawful business purpose.

25. Contact Information

Questions about these Terms should be directed to:

YumeWorx LLC / Yume Merch
1255 Belle Ave, #129
Winter Springs, FL 32708
United States

Email: admin@yumeworx.com